Support
Contact us
Email support@kindlyf.com with your character name and what happened. Or use Menu → Feedback inside the game, which tells us where you were and what you were doing. To report another player, tap their name in the chat and choose Mute and report.
Play on another device
A new game starts as a guest on the device you are using. To keep your character on a phone and a PC, open Settings → Account on your first device and save a username and password. Then choose I have an account on the other device.
Download your data
Open Settings → Advanced → Export my data. You get a file with your account's character and the play statistics we hold about it.
Delete your account
- Open Ironvein and sign in to the character you want to delete.
- Open Menu → Settings → Advanced.
- Choose Delete account, then Delete forever.
This deletes your account, your character and everything tied to it straight away: progress, items, currency record, mail, play statistics, feedback, market listings and your seat in a guild. If you led a guild, the next-ranked member takes over. Realm First records keep the deed but show "A former player". It cannot be undone.
Can't open the game? Email support@kindlyf.com with your character name and nation, and we will delete the account for you within 30 days. Details are in the Privacy Policy.
Common questions
Is Ironvein free?
Yes. Nothing that gives power in combat is for sale, now or later.
What do I need to play?
A recent browser on a phone, tablet or computer, with 3D graphics (WebGL) turned on. You can add Ironvein to your home screen to play it like an app.
The game says it is open in another window.
Each character can be in the game in one place at a time. Close the other tab or device, then choose Play here.
I lost my guest game.
Guest games live on one device. If you cleared the browser's data before saving a login, write to us with your character name and nation, and we will see what we can recover.